Privacy Policy

Effective Date: November 21, 2024

Sonoma IT Solutions ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide to us directly and automatically when you use our website or services. This includes:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Any other information you provide when contacting us or signing up for our services

b. Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referral URL
  • Information collected via cookies and similar technologies

c. Service Information

  • Details about the IT services you request or receive
  • Correspondence or support inquiries

2. How We Use Your Information

  • Provide, operate, and improve our services
  • Respond to your inquiries and requests
  • Process payments and billing
  • Send important updates and promotional materials (with your consent)
  • Analyze website usage and improve functionality
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processors or IT support tools.
  • Legal Obligations: To comply with applicable laws, regulations, or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyze website traffic, and understand user preferences. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no data transmission or storage system can guarantee 100% security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing the personal information we hold about you
  • Requesting correction or deletion of your personal information
  • Opting out of receiving marketing communications
  • Data portability and other rights under applicable laws

To exercise your rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Sonoma IT Solutions

Email: info@sonomait.com

Phone: (707) 242-1780

Address: 140 Keller Street Suite 211, Petaluma, CA 94952

707-242-1780